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Contractor backgrounds are screened, and then the contractor executes
an agreement with Complete Property Services outlining service, cost,
and insurance requirements. We then work with the contractor to make performing
work and getting paid as efficient as possible.
Communicating with Complete Property
Services:
We prefer to exchange work orders via e-mail or fax to avoid relying
on phone conversations for documenting work. For fast approvals of on-site
work, technicians might best carry mobile phones. We ask that you communicate
directly with the resident where required to schedule the work to be
completed by the due date shown on the work order, which is pegged to
the urgency of the request. You then complete the work within the provided
time frame so that it best fits into your schedule. Where services are
of an emergency nature, we require the ability to contact your company
during evenings, weekends and holidays. We hold lower priority work at
our office for periodic catch up calls that can be conveniently scheduled.
Much work will be scheduled and performed when making the unit ready
between tenants.
Getting Paid:
Work orders should be faxed or e-mailed to us as completed, and can serve
as an invoice. We batch all completed work orders and prepare one
payment per vendor once each week. All work orders and bills should
be received by Tuesday of each week for payment on the each Thursday.
Contact: Jen Suarez
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